How do I contact your company?
What kind of payment methods do you accept?
We accept PayPal and any major credit card including American Express, Dinners Club, Discover, Master Card and Visa.
We also offer Bill me Later from PayPal. Bill Me Later® is the simple, flexible credit line built-in to your PayPal account. You can apply online during check out and get a decision in seconds.
Read more about Paypal Bill Me Later® here.
What happens after I place my order?
Once your order has been received we will begin processing your order. Depending on item availability, your item will either be made to order or shipped within 24-48 business hours.
How long will it take to receive my order once it’s shipped?
For shipments inside the USA it usually takes between 2 and 4 business days .
For international shipments is usually takes between 5 and 10 business days depending on the country.
Can I track my order?
Once your order has been shipped you’ll be notified by email and receive tracking information.
Will all the items in my order ship individually or all in one package?
Normally all items in one order will be shipped together. But, if pat of the order contains items we have on-hand, please contact customer service and we will get those items outs to you as quickly as we can.
What happens if my order is lost, stolen or damaged during shipping?
All shipments are insured through the shipping carrier. If any items are lost, stolen or damaged, the customer should notify DTLA Fine Jewelry by emailing firstname.lastname@example.org or by phone (213) 226-5577.
At that time we will open a case with the shipping carrier and will respond within 30 days.
What do I do if I am not satisfied with my item?
What is your return policy?
Do you offer laser engraving?
Yes, an added cost may apply. Please contact our customer service for pricing.
Do make custom jewelry?
If you are interested in creating a custom piece of jewelry, please contact us at email@example.com and submit any photos, design or sketches you may have.
Will you buy my old gold and jewelry?
Yes, we offer an online cash for gold program. Simply request a free gold pack from here. Your items will be appraised and paid out within 24 hours or can be applied toward a new purchase.
What is your exchange policy?
We offer exchange within 30 days, if the item is in original unworn condition. Please refer to our Return/Exchange Policy page for full details.
What is your cancellation policy?
Please refer to our simple cancellation policy for more detail.
Where are your products made?
All products are manufactured in the heart of Down Town Los Angeles, California.
How much do I have to pay for shipping?
We offer free shipping to all US customers. For international customers we offer a flat rate of just $47 per order.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping to make your special occasion more memorable upon request.
Do you ship worldwide?
Yes, we ship internationally to most countries. If you checkout and your country is not shown please call or email customer service.
What determines the price of a diamond?
A diamond’s value is determined by its carat weight, color, cut and clarity.
What is the difference between solid gold and gold plated items?
Soldid gold- the gold piece has the same percentage of gold throughout the piece.
Gold plate – a none gold item can be dipped into gold to have the same appearance, however only the very thin layer of the surface contains gold.
What is sterling silver?
Sterling silver is an alloy of silver, which consist of 92.5% silver and 7.5% copper.
What is the purity of your silver?
We only offer .925 grade silver (sterling silver).
What colored gemstones are considered precious?
Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.
Do all rings come in the same size or are there different sizes available?
Yes, there are different sizes available. If you don’t see your size please contact our customer service for assistance.